Send post-closure survey to patients one day later
Send post-closure survey to patients one day later
Closed support cases without survey follow-up leave patient experience gaps and unresolved issues. Capture feedback automatically and route issues to patient success within 24 hours.
Overview
When closed cases go unsurveyed your clinical teams miss service gaps and escalation signals. This flow captures post-case CSAT and routes negative responses to patient success for prioritized follow-up within 24 hours.