Send polite DM when team posts in support channel

Your ops messages include ad-hoc IT requests that bypass ticketing and leave problems untracked. The workflow privately nudges the reporter so issues enter your ticket intake, often same day.

Overview

Reduce noise in your support channel and protect your ticketing workflow by nudging reporters privately and removing off-channel requests. The flow frees IT staff to focus on tracked tickets and helps ensure issues are routed into intake, often same day.