Send polite auto-reply for messages to unmonitored line

You get inbound SMS on an unmonitored firm number, causing client confusion and stalled requests. Provide an immediate courteous reply so senders know the line isn't monitored and urgent matters are redirected same day.

Overview

When clients text your main line and get no reply, they assume no response and urgent requests stall. This flow sends an immediate, polite acknowledgement and redirects urgent matters to the partner so issues are clear and handled the same day.