Send plan change email and update user record
Send plan change email and update user record
Customers receiving plan changes lack timing and limit details, triggering support requests. It sends a plan-change email and updates the user record so customers and ops stay aligned same day.
Overview
Plan changes generate support volume and billing confusion if customers and leadership aren't aligned. This workflow confirms the new plan to the customer and writes the effective date into your app so support and the CEO see the updated status the same day.