Send personal exit survey via email to recent cancellers

You miss exit feedback when subscribers cancel without personal outreach, leaving product and success teams blind to churn reasons. It captures feedback and routes responses to stakeholders same day.

Overview

When subscribers cancel, you lose the why—and that blind spot stops product and success teams from fixing churn drivers. This flow sends a personal, CEO‑branded feedback request immediately, surfacing reasons the same day so stakeholders can act and offer re-engagement.