Send payment decline message to customer chat thread

Your installments marked as declined leave customers unaware of failed payments and create ticket backlogs. Customers get clear payment context and can resolve issues same day.

Overview

When an installment is marked as a payment decline, customers often wait for manual outreach and support load grows. This flow sends a contextual chat message with balance and booking details so marketing ops and CX coordinators can drive same-day fixes and reduce ticket pileups.