Send pause instructions email and update customer record
Send pause instructions email and update customer record
Webhook pause notices can go unsent, leaving CSMs without delivery context. It delivers pause instructions to customers and updates the record for same-day follow-up.
Overview
Missed or untracked pause notices leave CSMs scrambling for context and slow down follow-up. This flow guarantees customers get clear pause instructions and that records reflect delivery, enabling CSMs to act with full context same day.