Send order comment alerts to operations channel for triage

Your order chat rows arrive in the warehouse untriaged and leave service coordinators unaware of customer comments on active repairs. It sends context alerts so coordinators can triage before the appointment.

Overview

When customers post comments on active repair orders, coordinators can miss them and appointments can be disrupted. This workflow routes new order chat rows into your operations channel with order context so coordinators can triage and reply within minutes before scheduled work.