Send one-day thread reminders for pending response requests
Send one-day thread reminders for pending response requests
Your channel messages requesting materials often go unanswered, leaving case owners without status. It posts a one-day reminder in the thread so owners see pending requests within 24 hours.
Overview
Unanswered material requests stall cases and slow agent work; this flow posts a one-day reminder in the original thread unless someone already flagged closure. That keeps case owners informed and reduces stalled follow-ups within 24 hours.