Send NPS update alerts to customer support channel
Send NPS update alerts to customer support channel
Your contact records can include NPS replies without alerts, leaving feedback untriaged and owners uninformed. This posts NPS details to your support channel so teams can triage and respond same day.
Overview
Unheard NPS feedback leaves implementation managers blind to at-risk clients and slows remediation. This flow turns survey replies into near-instant channel alerts so teams can triage and begin outreach the same day, reducing response lag.