Send NPS detractor and neutral alerts to team channels

Your NPS responses without account context leave CSMs scrambling and delay recovery for dissatisfied users. Get structured alerts with account and score details so teams can act within minutes.

Overview

NPS detractors and neutral responses often land in inboxes with no context, leaving CSMs unable to prioritize recovery. This flow sends structured, account-aware alerts to the right owners and logs incomplete responses so your team can act within minutes and reduce churn risk.