Send NPS callback request notice to account execs
Send NPS callback request notice to account execs
Your NPS responses that request callbacks don't reach account teams, leaving follow-up unassigned. You receive a routed notification to the assigned AE so outreach happens same day.
Overview
NPS callback requests often go unseen when survey rows update, creating outreach gaps and risking renewal conversations. This workflow routes each callback request and the customer's comment to the assigned AE, enabling same-day follow-up and protecting retention.