Send new ticket alerts to your operations team inbox

Your incoming support tickets often go unnoticed, leaving bug reports and client issues untriaged and losing key context. Receive full ticket details by email so staff can triage issues within minutes.

Overview

Unseen support tickets slow response and erode client trust; this flow guarantees the right staff receives full ticket details by email. That means program coordinators and on-call engineers can triage and act within minutes, preserving context for clinical and technical teams.