Send new ticket alerts to on-call engineer DM

Your incoming help-desk webhooks leave tickets untriaged and force manual lookups for context and priority. Receive prioritized ticket summaries in DMs so engineers can triage issues same day.

Overview

Incoming help-desk notices often sit untriaged and force engineers into manual lookups, slowing response and risking SLA breaches. Route each webhook into a direct message with priority and context so engineers and coordinators can act within minutes.