Send new order note to support inbox immediately
Send new order note to support inbox immediately
Your order notes sit in the database, leaving support without context and delaying issue resolution. Get note emails so agents can triage and reply same day.
Overview
Order notes in your database rarely arrive in a usable format, forcing agents to hunt for context. Route each new note into the support inbox with customer reply-to and order context so agents can triage and respond the same day.