Send new inbox emails to a DM for triage
Send new inbox emails to a DM for triage
Important emails sit unassigned in your inbox, delaying triage and allowing requests to escalate. Send those emails to a teammate's DM so they can triage same day.
Overview
When critical emails go unseen, response time and SLAs slip. Route important inbox messages as direct messages to the right teammate so triage begins within minutes and escalation is reduced.