Send new inbox comments as direct messages to owners
Send new inbox comments as direct messages to owners
Your shared inbox comments go unread, leaving support reps without message context and delaying triage. Get context-rich direct messages so agents can respond faster and resolve tickets same day.
Overview
When shared inbox comments don't reach the right agent, response times and SLAs suffer. This routes comment context directly to the assigned support specialist as a DM, so agents get full conversation context and can triage or reply within minutes.