Send new customer messages to triage channel for review
Send new customer messages to triage channel for review
Your in-product conversations arrive untriaged, leaving project managers without context to prioritize. You get immediate triage visibility so teams can assign work and respond the same day.
Overview
When in-product messages land untriaged, project handoffs and SLAs suffer. This routes every new customer conversation into your triage channel so project managers get context and can assign follow-ups within minutes.