Send new customer messages as direct DMs to marketers
Send new customer messages as direct DMs to marketers
Your messaging inbox buries customer conversations and context, leaving marketers unsure who should reply. Route conversations as direct messages so campaign managers can respond within minutes.
Overview
Incoming customer messages scattered across channels stall campaigns and frustrate program coordinators. Routing those conversations as direct team DMs gives accountable campaign managers context to reply within minutes, keeping nurture sequences on schedule.