Send new customer inquiry alerts to support channel

Your support tickets lack handoff context, causing reps to miss or delay triage for incoming inquiries. Get channel alerts with summary and reporter info so your coordinators can triage same day.

Overview

When incoming tickets lack consistent handoff context, triage stalls and SLAs are at risk. This flow delivers summarized ticket alerts with reporter context to your support channel so coordinators can triage and assign same day, restoring reliable handoffs.