Send negative CSAT alerts to support response channel

Your negative CSAT tickets arrive without visibility, leaving agents uncoached and issues untracked. Get instant channel alerts so leads can triage and coach assigned agents same day.

Overview

Negative CSAT can go unseen in busy queues, delaying coaching and repeatable fixes. This flow surfaces each poor rating directly to support leads so they can triage, coach, and perform corrective outreach the same day.