Send negative call alerts to on-call support channel

Your call transcripts arrive untriaged, so urgent complaints get buried and engineers lack escalation context. Get prioritized alerts with call context so issues reach on-call staff same day.

Overview

Reduce noisy inboxes and surface only the calls that need immediate attention; this workflow classifies daily transcripts and posts concise escalation notes with CRM context. Your engineers and support managers get the signal they need to triage issues same day.