Send missing service work order alerts to operations owners
Send missing service work order alerts to operations owners
Service work orders can arrive without a service-channel email, leaving dispatch and billing without context. Receive alerts so dispatchers and billing can flag and process the WO same day.
Overview
When a webhook references a work order but the service-channel job hasn't been created, dispatch and billing lack context and manual work queues stall. This flow checks for matching jobs, updates client metadata, and notifies the right people so issues are flagged and processed same day.