Send missing attachment reply and auto-close support tickets

Your reclamation tickets arrive without receipts or photos, preventing agents from validating claims and delaying processing. Get missing attachments requested from customers and close cases same day.

Overview

Tickets missing receipts stall resolution and inflate backlog; this flow requests missing attachments automatically and lets agents close cases faster. Within minutes of the intake row, the ticket receives a public reply and is routed to the right owner so your Customer Happiness team can clear cases same day.