Send missed support call alert to team channel

Missed support calls arrive without an owner, leaving you unable to guarantee callbacks or clear handoff. The flow posts a team alert so agents can triage and call back within minutes.

Overview

Missed inbound calls are silent failures that frustrate customers and waste agent time; this flow converts each missed call into a visible, actionable alert in your support channel so someone knows to call back. That reduces time-to-first-response and gets callbacks handled within minutes.