Send missed call and IVR alerts to care teams

Your missed calls and IVR hangups leave patient inquiries untriaged through and after office hours. Care coordinators get real-time alerts so callbacks occur same day.

Overview

Missed patient calls and IVR hangups create intake delays and poor experience; this workflow surfaces those events into care-team channels so coordinators can triage and call back same day. It also gives IT on-call visibility to spot recurring system issues and reduce repeat missed contacts.