Send low-score survey alerts to your support channel

Your low-score survey responses arrive unrouted and obscure urgency, delaying recovery. You get an instant channel alert and a logged row so teams can triage and contact respondents same day.

Overview

Unrouted low-score survey replies create silent failures in your support funnel; this flow routes them into the right channel and records each case for tracking. Support coordinators can triage and reach out within minutes, reducing recovery time and meeting SLA expectations.