Send low-score event survey alerts to operations team
Send low-score event survey alerts to operations team
Your event survey rows bury low NPS responses, leaving program coordinators unaware of detractors and unaddressed guest feedback. The flow sends owner alerts so teams can triage and reach out same day.
Overview
When guests flag experiences with low NPS, program coordinators need to know fast, not days later. This flow routes low-score event surveys to the right venue owner and marketing coordinator so teams can triage and contact guests the same day.