Send low-rated review alerts to clinic operations channel
Send low-rated review alerts to clinic operations channel
You miss context when public reviews arrive for a clinic, leaving managers without urgency or comment detail to triage patient experience. Local staff get full review context for same-day triage.
Overview
Unaddressed low-rated reviews quickly erode local patient trust and create follow-up overhead. Route low-rated reviews directly to clinic managers so teams see full context and can acknowledge and triage issues same day.