Send low CSAT alerts to managers and CSMs
Send low CSAT alerts to managers and CSMs
Your support sheet's low CSAT rows leave managers without timely context to act. Sends targeted DM alerts so they can triage and schedule follow-ups within the same business day.
Overview
Low CSAT responses sitting in your support tracker often miss the window for rescue. This workflow routes normalized scores directly to the right manager and assigned CSM so issues are triaged and follow-ups scheduled within the same business day.