Send internal chat messages as SMS to patrons
Send internal chat messages as SMS to patrons
Unshared chat notes about bookings and schedule changes leave visitors uninformed and create last‑minute gaps at the box office. Send SMS alerts to patrons so staff confirm or resolve issues same day.
Overview
When staff flag bookings or schedule changes in internal chat, patrons sometimes miss confirmations and the box office ends up troubleshooting at the last minute. This workflow turns qualifying chat notes into SMS to patrons, letting front‑desk and program coordinators confirm or notify visitors within minutes and avoid same‑day gaps.