Send instant triage reply to support channel requests

Your support channel posts lack immediate triage, delaying ticket creation and leaving on-call staff without context. You get an instant triage reply that starts ticket kickoff the same day.

Overview

Untriaged support channel messages can stall ticket creation and leave your small IT team scrambling during business hours. This flow posts an immediate, in-thread triage reply so on-call staff and coordinators can start ticket processing the same day.