Send incoming customer SMS to dispatch chat for ACK
Send incoming customer SMS to dispatch chat for ACK
Your inbound customer SMS lack context and delay dispatch decisions. It logs messages and notifies your dispatch chat so coordinators can ACK and assign work same day.
Overview
When customer texts arrive without structure, dispatch decisions stall and technicians wait for context. This flow captures each message, logs it to your master sheet, and posts a clear alert to dispatch chat so coordinators can ACK and assign work within minutes.