Send incident alerts to on-call and update tracker

New incident records often arrive without owner alerts, leaving incident managers without context and delaying triage. Owners get notified and the incident row is marked for follow-up so triage starts within minutes.

Overview

When new incidents are logged without immediate alerts, triage stalls and SLAs can slip. This flow emails the assigned owner and marks the incident record so managers and on-call engineers can start triage within minutes.