Send inbound SMS and MMS to team channel

Incoming SMS and MMS sit outside Slack, leaving on-call staff without message context or media for triage. Route full texts and media to your team channel so issues are triaged same day.

Overview

When customer texts arrive outside your core tools, messages and media can slip past triage. Forwarding full SMS/MMS into a team channel gives program coordinators and on-call reps the context they need to act, driving same-day responses.