Send inbound SMS alerts to your team channel
Send inbound SMS alerts to your team channel
Inbound SMS to your business number often stay on personal phones, delaying customer replies. Coordinators see messages immediately and can triage or reply within minutes.
Overview
Stop fragmented SMS handling and surface every inbound business text to a shared team channel so coordinators can see and act. That visible handoff reduces response gaps and lets staff triage or reply within minutes.