Send inbound phone call events to analytics for reporting
Send inbound phone call events to analytics for reporting
Your inbound phone-call activity isn't captured in analytics, leaving support reporting blind to call-driven demand. Track call events to populate dashboards and detect SLA risk within minutes.
Overview
Turn unstructured phone-call webhooks into immediate analytics events so support leaders see call trends and SLA exposure in minutes. That visibility helps staffing and escalation decisions before service quality degrades.