Send inbound emails to escalation address for triage
Send inbound emails to escalation address for triage
Your incoming support emails arrive untriaged and stall escalation, leaving tickets unaddressed. Forward full messages to the escalation address so triage coordinators can act same day.
Overview
Unforwarded inbound emails block triage and let SLAs slip. This flow guarantees the escalation address receives full message context so triage coordinators can route and resolve issues the same day.