Send inbound customer message alerts to your support inbox
Send inbound customer message alerts to your support inbox
When inbound customer messages land in your omni-channel inbox, urgent requests can be missed if staff aren't monitoring. You get email alerts so tickets are triaged same day.
Overview
Inbound customer messages must be seen and acted on quickly; this workflow puts every new message directly into your support inbox and creates an auditable log. That means faster triage, clearer ownership, and measurable same-day responses.