Send inbound chat messages to your support channel

Your incoming chat messages lack context in team channels, causing slower responses and extra follow-up. The flow posts messages to your channel and logs them for triage within minutes.

Overview

Inbound chat threads can slip through without context, hurting response times and customer satisfaction; this flow brings those messages into your support channel and records them automatically. Agents gain immediate context in-channel and a searchable log within minutes, enabling same-day triage and follow-up.