Send inbound call recording and details to stakeholders
Send inbound call recording and details to stakeholders
Your inbound call recordings remain in your telephony account, leaving claims handlers without audio or key call context for triage. Emailed recordings let handlers review and respond the same day.
Overview
When inbound recordings sit in telephony they don't reach the people triaging claims, which slows response and causes extra callbacks. This workflow routes recordings and key call metadata to your claims handlers by email so they have audio context and can act the same day.