Send immediate direct message alerts for inbound calls
Send immediate direct message alerts for inbound calls
Inbound calls to a monitored number go unnoticed, leaving reception and security unaware of urgent visits. Get direct messages to assigned staff so incidents are triaged within minutes.
Overview
Critical calls to monitored numbers can be missed during busy periods, leaving reception and security without context. This flow delivers immediate direct messages to the right on-call staff so incidents are triaged and responded to within minutes.