Send hourly ticket volume alert to support manager
Send hourly ticket volume alert to support manager
You miss sudden spikes in artist support tickets when the publishing queue grows unnoticed. Get an hourly alert and logged row so your support team can triage surges same day.
Overview
When hourly ticket spikes go unseen, artist issues pile up and response SLAs slip. This workflow routes a concise hourly volume alert to your support lead and logs a timestamped row so triage happens same day.