Send high priority ticket alerts to support channel

Your high-priority support tickets left open for over two days delay responses and risk SLA breaches. Surface them to on-call staff for escalation the same day.

Overview

High‑priority tickets that sit open create SLA exposure and frustrate customers; this flow surfaces those tickets to on‑call staff immediately. By alerting the right people the same day a ticket passes the two‑day threshold, you preserve response SLAs and enable faster escalations.