Send help desk alert for new support case

Your incoming case records lack team context, leaving requests untriaged and owners without requester details. The flow posts a channel message and attaches a case link so teams begin work same day.

Overview

Make sure every incoming service request appears in your ops channel the moment it’s created so project coordinators stop hunting for context. That single, linked alert gives owners requester details and a case permalink, enabling same-day triage and faster assignments.