Send full chat transcript to the last email provided

Your chatbot transcripts remain in the bot, leaving agents without conversation context for follow-up. Agents gain conversation context for casework before follow-up.

Overview

Chat users often ask for their transcript but agents must manually forward conversations, which wastes time and fragments context. This flow extracts the last email the user provided, formats the chat, and sends the transcript within minutes so agents and coordinators receive context-ready records and customers get their transcript promptly.