Send follow-up email for negative NPS responses to users
Send follow-up email for negative NPS responses to users
Your low-scoring NPS survey responses leave product and support teams without context, delaying issue triage and follow-up. Get user details and prompt outreach so issues are triaged the same day.
Overview
Low NPS replies without context force your teams to chase users and slow fixes. This flow reaches out to the respondent and captures their comments so product and support can triage and respond the same day.