Send final follow-up SMS to customer and mark complete
Send final follow-up SMS to customer and mark complete
You keep follow-up rows in a table, and qualifying records can leave outreach unresolved and agents unsure. It sends the final SMS and marks the record complete so agents see closure same week.
Overview
When follow-up rows linger, agents waste time and customers get duplicate outreach. This flow sends the final SMS and marks the row complete so agents see closure and teams avoid repeat attempts within a week.