Send feedback email after trial cancellation to customers
Send feedback email after trial cancellation to customers
Your canceled trial subscriptions go untracked, leaving exit reasons undocumented and churn analysis incomplete. Capture each cancellation and gather feedback so you can act on insights the same day.
Overview
When trial cancellations arrive unrecorded, you miss why customers left and lose quick recovery chances. This flow logs each cancellation and sends a personalized feedback request so you get actionable exit reasons and can attempt retention the same day.