Send failed payment notice and create triage task
Send failed payment notice and create triage task
Your student subscriptions with failed payments risk unenrollment and manual collection. This prevents unenrollment by notifying the customer and opening a billing triage task before the next retry.
Overview
Failed recurring payments threaten subscriptions and create reactive manual work for billing staff. This flow notifies the customer immediately, opens a billing triage item, and alerts the team so issues are resolved before the next retry window.